Account Deletion or Content Removal Request

7. DATA RETENTION POLICY

Last updated: [Insert Date Upon Publishing]

At ADMERE, we adopt a principled, transparent, and lawful approach to retaining user data. This policy outlines how long we retain various categories of personal information, why we retain it, and the safeguards in place to prevent unnecessary or prolonged storage of your data.

We retain your data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, to comply with legal obligations, to resolve disputes, and to enforce our agreements.

 

🔷 7.1 General Retention Principles

We evaluate data retention periods based on:

• Nature of the data collected
   

• Purpose for which the data is used
   

• Legal, regulatory, and compliance requirements
   

• The user’s account status and activity
   

• Risk and sensitivity associated with the data category
   

We use the “data minimization and purpose limitation” principle as defined under GDPR Article 5 and other global standards.

 

🔷 7.2 Retention by Data Type

Below is a detailed breakdown of retention timelines by data category:

 

🔹 Account-Related Data (User Identity, Profile, Login History)

• Retained as long as the account remains active.
   

• If a user deactivates or deletes their account, data is retained for up to 30–90 days to allow account recovery or handle disputes.
   

• If a deletion request is verified, all identifiable data is permanently erased or anonymized after this buffer period.
   

✅ Justification:
To maintain account continuity, prevent fraudulent recreations, and enable customer support.

 

🔹 User-Generated Content (Video, Audio, Submissions, Scores, Comments)

• Retained indefinitely for content that is:
   

  • Publicly visible
     

  • Published in competitions, showcases, or mentorship summaries
     

  • Shared with community consent
     

• Content uploaded for private feedback, internal AI scoring, or practice may be retained for up to 12 months, unless otherwise requested by the user.
   

✅ Justification:
To ensure contest transparency, preserve user achievements, and enable long-term performance tracking.

 

🔹 Mentorship & Learning Session Data (Bookings, Feedbacks, Chat Logs)

• Retained for up to 3 years to support repeat bookings, personalized recommendations, and community reviews.
   

• Communication logs (with mentors, admins) are stored securely and not used for surveillance.
   

✅ Justification:
To enable mentor-artist relationship continuity, ensure quality of service, and protect against disputes.

 

🔹 Transactional and Financial Data (Invoices, Payment Confirmations)

• Retained for 7 years, in compliance with financial regulations in India (e.g., Income Tax Act), the USA (IRS), EU (VAT directives), and other applicable laws.
   

• Includes:
   

  • Payment method (tokenized)
     

  • Transaction timestamp and amount
     

  • Invoice and redemption history
     

• Data is stored only by our payment partners (Razorpay, Stripe, PayPal) under PCI-DSS and GDPR compliance.
   

✅ Justification:
To fulfill audit requirements, handle tax disputes, and enable refund processing.

 

🔹 Analytics, Usage Logs & Behavioral Data

• Pseudonymized or anonymized logs retained indefinitely for internal product improvement, UI/UX design, and benchmarking purposes.
   

• Personally identifiable logs (e.g., IP address, session IDs) are retained for up to 180 days, unless security incidents warrant longer storage.
   

✅ Justification:
To identify product bugs, understand feature adoption, and improve engagement.

 

🔹 Biometric, Voiceprint & Emotion Recognition Data

• Retained only with explicit user consent.
   

• Deleted immediately upon:
   

  • Withdrawal of consent
     

  • Completion of the use case (e.g., contest feedback)
     

  • Closure of account
     

• Stored in encrypted, isolated vaults separate from general platform infrastructure.
   

✅ Justification:
To respect bodily privacy and comply with biometric data laws in the USA (Illinois BIPA), EU (GDPR Article 9), and India (DPDP Bill 2023).

 

🔹 AI Model Training & Labeling Data (With Consent Only)

• De-identified data used for AI/ML training may be retained indefinitely for model refinement.
   

• ADMERE does not link training datasets back to individual identities.
   

• Users may opt-out of AI training datasets via their settings panel.
   

✅ Justification:
To build high-performing AI tools while ensuring user privacy.

 

🔷 7.3 Data Deletion Requests

Users may initiate data deletion requests by writing to:
📧 privacy@admere.in

The process:

1. Identity Verification
   We validate the authenticity of the request through email OTP or in-app confirmation.
    

2. Data Mapping
   We map all data connected to your UID (user ID), including backups and integrations.
    

3. Execution of Deletion
   We initiate secure erasure within 30 calendar days, using methods like:
    

   • Cryptographic shredding
      

   • Token invalidation
      

   • Access revocation from sub-processors
      

4. Confirmation Email
   You’ll receive confirmation once deletion is complete. Some records (e.g., financial or fraud detection logs) may be exempt.
    

 

🔷 7.4 Exceptions to Deletion

We may retain some data even after deletion requests if:

• It’s required to comply with applicable law or legal obligations (e.g., tax records)
   

• It’s involved in ongoing disputes, litigation, or investigations
   

• It’s critical to prevent repeat misuse, abuse, or re-registration under fake identities
   

Such exemptions are clearly communicated, and retention is minimized in scope and duration.

 

🔷 7.5 Data Archiving and Disaster Recovery

ADMERE maintains secure, version-controlled archival infrastructure for:

• Restoring lost data due to system failures
   

• Investigating security incidents
   

• Ensuring service continuity during updates
   

Backup data is retained for 30 to 90 days, then automatically purged unless restored under authorized audit or emergency protocol.

Backups are:

• Encrypted (AES-256)
   

• Hosted in ISO 27001-certified data centers
   

• Not directly accessible by any employee without logged multi-factor approval
   

 

🔷 7.6 Right to Retention Summary Disclosure

Users may request:

• A detailed breakdown of data currently retained about them
   

• The legal reason and purpose for each data type’s retention
   

• Disclosure of all sub-processors holding backup copies
   

To initiate, write to:
📧 privacy@admere.in with subject line “Data Retention Summary Request”

8. USER RIGHTS AND DATA CONTROL

Last updated: [Insert date upon publishing]

ADMERE is committed to upholding your rights concerning your personal data. This section explains the legal rights you have under data protection laws—including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), India’s Digital Personal Data Protection (DPDP) Act, and similar privacy frameworks worldwide—and the methods through which you may exercise these rights.

Whether you reside in India, the United States, the EU, Russia, Pakistan, Iran, Afghanistan, or elsewhere, we believe in empowering you with full transparency and control over your personal data.

 

🔷 8.1 Right to Access

You have the right to request access to:

• The personal data we have collected about you
   

• The categories and specific types of data held
   

• The sources from which your data was obtained
   

• The purposes for which we are using your data
   

• The third parties (if any) with whom your data has been shared
   

📨 To initiate a data access request:
Email privacy@admere.in with the subject line “Data Access Request”
Upon verification, a full report will be sent within 30 days (or earlier if required by your jurisdiction).

 

🔷 8.2 Right to Rectification (Correction)

You may request the correction of:

• Inaccurate personal data (e.g., wrong name, DOB, email)
   

• Outdated information (e.g., city, contact number)
   

• Incomplete data in your profile
   

You can also update most personal data directly via your ADMERE account dashboard or profile settings.

📨 To request a correction manually:
Email us with proof of identity and the corrected information.

 

🔷 8.3 Right to Erasure (“Right to be Forgotten”)

You may request deletion of your personal data when:

• The data is no longer necessary for the original purpose
   

• You withdraw consent (where consent was the legal basis)
   

• You object to processing and we have no overriding interest
   

• The data was collected unlawfully
   

• You are underage and the data was collected without valid parental consent
   

❗Exceptions:
We may retain minimal information for compliance, legal obligations, fraud prevention, or if required by a pending investigation.

 

🔷 8.4 Right to Restrict Processing

Under certain conditions, you can request that we suspend further processing of your data, without deleting it. This is particularly useful when:

• You contest the accuracy of your data
   

• Processing is unlawful, but you prefer restriction over deletion
   

• We no longer need the data, but you require it for legal claims
   

• You have objected to processing and we’re evaluating our justification
   

When restricted, your data will be locked and not used unless legally required.

 

🔷 8.5 Right to Data Portability

You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format (e.g., JSON, CSV), and to:

• Store it for your personal use
   

• Transfer it to another platform or service provider
   

We will provide the data file within 30 calendar days, upon a valid and verified request.

📨 Use the subject line: “Data Portability Request” at privacy@admere.in

 

🔷 8.6 Right to Object to Processing

You may object to certain processing activities, especially:

• Direct marketing communications
   

• Profiling or automated decision-making
   

• Data processing based on our legitimate interests
   

Upon objection, we will assess whether our interest in processing is overridden by your privacy rights. If not, we will cease processing immediately for that purpose.

⚠️ Exception: Some processing required by law or for fraud/security prevention may not be stoppable.

 

🔷 8.7 Right to Withdraw Consent

If we are processing your data based on explicit consent (e.g., for biometrics, emotion detection, AI model training), you may:

• Withdraw consent at any time
   

• Request deletion of all data associated with that consent
   

Your withdrawal will not affect the legality of data processed before withdrawal.

🔄 You can withdraw consent via:

• Your in-app consent dashboard
   

• A written request to privacy@admere.in
   

 

🔷 8.8 Right to File a Complaint

If you believe:

• Your privacy rights have been violated
   

• ADMERE has mishandled your data
   

• You have not received a timely or satisfactory resolution
   

You have the right to file a complaint with:

• Your local data protection authority (DPA) (in EU, UK, California, etc.)
   

• The Grievance Officer designated under Indian IT Act, Section 79
   

• Any relevant national privacy or regulatory body
   

 

🔷 8.9 Right to Opt-Out of AI Decisions & Profiling

If any decisions—such as score generation, ranking, or mentor matches—are made automatically through AI/ML algorithms, you have the right to:

• Request human intervention
   

• Express your point of view
   

• Contest the decision
   

• Receive an explanation of the logic used
   

We do not make decisions that legally or significantly affect you based solely on automated processing without your explicit consent.

 

🔷 8.10 Opt-Out of Marketing Communications

You may unsubscribe or opt-out of:

• Promotional emails
   

• Contest announcements
   

• Third-party partnership notifications
   

📧 Use the unsubscribe link in emails
🛠 Or go to your Notification Settings in the App

Transactional, service, and security alerts cannot be disabled as they are essential communications.

 

🔷 8.11 Children & Parental Rights

If you are a parent or legal guardian, you have the right to:

• Access and review any data submitted by your child
   

• Request deletion of your child’s profile
   

• Revoke consent given on behalf of a minor
   

This applies especially in compliance with COPPA (US), GDPR (EU minors), and Indian laws for children’s digital protection.

 

🔷 8.12 Exercise of Rights – Identity Verification Process

Before we process any rights-based request, we will perform multi-factor identity verification to ensure your data is only accessed by you.

Methods may include:

• Email + OTP authentication
   

• Aadhaar/e-KYC (India only, if applicable)
   

• Biometric confirmation (if already enrolled)
   

This ensures compliance, accountability, and security.

9. CHILDREN’S PRIVACY

Last Updated: [Insert date upon publishing]

ADMERE is deeply committed to protecting the digital safety, identity, and personal data of children and minors who interact with our platform. In accordance with international child data protection regulations—including the Children’s Online Privacy Protection Act (COPPA) in the United States, GDPR’s Article 8 in the European Union, and the Digital Personal Data Protection (DPDP) Act in India—we have implemented strict mechanisms to ensure appropriate data handling for users under the age of majority in their jurisdiction.

This section outlines how we treat data belonging to users who are classified as children or minors under applicable laws in different regions.

 

🔷 9.1 Age-Based Access Restrictions

ADMERE’s services are designed primarily for users aged 13 and above. Users under the age of 13 (or the applicable age defined by local law) are not permitted to create an account, submit content, or participate in platform activities unless we receive verifiable parental consent.

Country-specific age thresholds include:

Region

Minimum Age Without Parental Consent

United States (COPPA)

13 years

European Union (GDPR)

16 years (can vary to 13 by member state)

India (DPDP Act)

18 years

Russia, Iran, Pakistan

18 years

UAE, Afghanistan

18 years

Where a user is below the applicable age, we require involvement of a parent or guardian for account creation, consent management, and communication oversight.

 

🔷 9.2 Parental Consent and Verification Process

When a child attempts to create an account or participate in activities requiring personal data:

• A parental verification process will be triggered.
   

• The parent/guardian will be required to provide valid government ID and sign a digital consent form.
   

• No data will be collected or processed until consent is explicitly granted and logged.
   

If parental consent is not provided within 14 days, all temporary session data will be permanently deleted.

Parents retain ongoing rights to:

• Review the child’s data
   

• Withdraw consent
   

• Delete the child’s account
   

• Request usage reports
   

 

🔷 9.3 Data Collected from Children (Upon Consent)

Upon verified consent, ADMERE may collect limited data from child users, including:

• Basic identity information (name, age, location)
   

• Performance videos, voice recordings (for contests)
   

• Mentorship feedback records
   

• In-app messages and interactions (monitored and filtered)
   

Such data is collected only for educational, mentorship, or creative competition purposes and will never be used for behavioral advertising, third-party profiling, or monetization.

 

🔷 9.4 Mentorship Access and Participation Rules

Children under 18 may participate in contests, auditions, or mentorship only when:

• The guardian has agreed to the terms of use and consent form
   

• There is live moderation in the session (recorded sessions are also logged)
   

• Any reward or certificate is handed to the guardian’s verified email or account
   

• Communication with adult mentors or judges is limited to pre-defined, controlled channels (e.g., in-app messages with profanity filter enabled)
   

ADMERE reserves the right to revoke access or pause participation at any time if misuse, false claims, or policy violations are detected.

 

🔷 9.5 Special Safety Features for Minors

To ensure child safety and regulatory compliance, the following protections are built into ADMERE:

• Strict chat filters for offensive or adult content
   

• Profile visibility control: Child profiles are default set to “private”
   

• Blurred content previews and in-app age rating system
   

• AI-based monitoring for unusual activity patterns (e.g., adult-child DMs)
   

• No location tracking beyond approximate IP unless required for regional content laws
   

ADMERE also prohibits:

• Uploading or showcasing of sensitive content involving minors
   

• Use of child likeness for AI model training unless explicitly authorized
   

 

🔷 9.6 Data Deletion and Parental Rights

Parents and guardians may request:

• Immediate deletion of a child’s data (Right to Erasure)
   

• Full account deactivation
   

• Data export or usage reports
   

📨 Email privacy@admere.in with the subject: “Parental Request – [Child’s Username or ID]”

Verification of identity will be required. ADMERE will comply within 7–15 working days of request approval.

 

🔷 9.7 Platform Monitoring, Reporting, and Red Flags

ADMERE maintains real-time monitoring for red flags involving:

• Attempts to bypass age verification
   

• Inappropriate mentor–minor interactions
   

• Grooming, bullying, or unsolicited contact
   

Users can report suspicious activity via:

• In-app Report buttons
   

• Email to grievance@admere.in or privacy@admere.in
   

All such reports are prioritized and reviewed by our Grievance & Trust Safety Team, with escalation to law enforcement where legally required.

 

🔷 9.8 School or Educational Institution Use

If ADMERE is used as part of a school, music academy, or institutional training, the institution must:

• Secure parental consent on our behalf
   

• Provide student rosters and age-verification logs
   

• Abide by all ADMERE platform child safety standards
   

Any breach by the institution will result in service suspension or termination.

 

🔷 9.9 Localization & Translations

ADMERE may provide localized child privacy policies in languages such as Hindi, Urdu, Farsi, Russian, Pashto, etc., depending on the user’s region. However, in the case of a legal dispute or inconsistency, the English version of the policy will take precedence.

 

🔷 9.10 Non-Compliance Consequences

Violation of ADMERE’s Children’s Privacy Policy may result in:

• Immediate account suspension
   

• Contest disqualification
   

• Reporting to relevant child safety authorities
   

• Termination of access for associated mentors or guardians
   

ADMERE holds a zero-tolerance policy toward any attempt to exploit, misrepresent, or abuse its systems concerning minor users.

10. CHANGES TO THIS PRIVACY POLICY

Last Updated: [Insert date upon final publishing]

ADMERE reserves the right to amend, revise, update, or replace this Privacy Policy at any time, with or without prior individual notice, in response to evolving legal requirements, regulatory directives, platform feature upgrades, security considerations, or user feedback. As a technology-driven platform operating across multiple jurisdictions, we are committed to maintaining transparency while complying with local and global privacy laws, including GDPR, CCPA, India’s DPDP Act, and others.

 

🔷 10.1 Scope of Revisions

Changes to this policy may include (but are not limited to):

• New types of personal data collected or processed
   

• Updated legal basis for processing under jurisdictional laws
   

• Inclusion of new features (e.g., biometric recognition, AI-based services)
   

• Integration with third-party services (e.g., APIs, payment processors)
   

• User rights updates based on court rulings or legislative changes
   

• Revision of data storage durations or international data transfer mechanisms
   

• Updates related to breach notification processes or encryption protocols
   

Each version will reflect a new “Last Updated” timestamp at the top of the document.

 

🔷 10.2 User Notification Methods

ADMERE uses the following mechanisms to notify users of changes to the Privacy Policy:

Change Severity

Notification Method

Minor (e.g., wording clarity)

Updated date stamp, in-app link

Moderate (e.g., feature additions)

App alert or banner notification

Major (e.g., legal rights, new data uses)

Email notification + user re-consent (where required)

We advise all users to regularly check the Privacy Policy section on our website/app to stay updated on the latest practices and compliance mechanisms.

 

🔷 10.3 Consent for Continued Use

By continuing to use ADMERE services after a policy update:

• You acknowledge and accept the revised terms.
   

• Where required by law (e.g., GDPR, CCPA), explicit re-consent will be sought through in-app prompts or email confirmation before data processing continues under new terms.
   

If a user does not accept the changes, they may:

• Withdraw consent (where applicable)
   

• Deactivate or delete their account
   

• Contact us for assistance at privacy@admere.in
   

 

🔷 10.4 Archival of Historical Versions

ADMERE maintains an archive of previous Privacy Policy versions, available on request for legal, regulatory, or academic purposes. These can be shared with:

• Users
   

• Regulatory authorities
   

• Partner institutions
   

Each archived version will include a version number and the date range it was active.

 

🔷 10.5 Grievance Redressal for Policy Changes

If you believe a change in the policy violates your legal rights or adversely affects your privacy:

• Submit a grievance to grievance@admere.in with the subject line: "Privacy Policy Update Concern – [Date]"
   

• Include details of the issue and your region/jurisdiction
   

Your concern will be acknowledged within 72 hours and resolved within 15 business days, per grievance redressal guidelines under IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, India.

11. GOVERNING LAWS & JURISDICTION

Last Updated: [Insert final publishing date]

This section defines the legal framework under which ADMERE operates and outlines the governing laws, jurisdictions, and international legal compliance standards applicable to our platform, services, and data practices.

ADMERE is operated by Aanand Growth 7 Private Limited, registered under the Companies Act, 2013 (India), and is subject to Indian data protection and cybersecurity laws. However, due to our global reach and user base, we align our privacy and data practices with multiple international legal standards to ensure consistency, fairness, and legal compliance across all regions.

 

⚖️ 11.1 Primary Governing Law

Unless otherwise mandated by specific user jurisdiction, this Privacy Policy and any related disputes shall be governed by and construed in accordance with the laws of the Republic of India.

• Jurisdictional Venue: Dhanbad District Court, Jharkhand, India
   

• Governing Statutes:
   

  • Information Technology Act, 2000 (including the IT Rules 2021)
     

  • Indian Contract Act, 1872
     

  • Indian Penal Code (as applicable in cases of cybercrime)
     

  • Any future national legislation such as the Digital Personal Data Protection (DPDP) Act, 2023 once enacted
     

 

🌐 11.2 Global Regulatory Compliance

ADMERE acknowledges and adheres to privacy laws applicable in other countries and regions in which we offer services, especially where additional obligations are imposed. These include, but are not limited to:

Region / Country

Applicable Law(s)

Key Obligations

European Union (EU)

GDPR – General Data Protection Regulation (Regulation (EU) 2016/679)

Lawful basis for processing, explicit consent, right to erasure, data portability, breach notification, DPO appointment

United States (California)

CCPA/CPRA – California Consumer Privacy Act & Privacy Rights Act

Notice at collection, opt-out of sale, user rights, verification of access requests

United Kingdom

UK GDPR + DPA 2018

Follows GDPR-like standards post-Brexit

Canada

PIPEDA – Personal Information Protection and Electronic Documents Act

Transparency, consent, access, breach response

UAE

Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data

Purpose limitation, cross-border transfer conditions

Singapore

PDPA – Personal Data Protection Act

Reasonableness, notification, consent, and withdrawal

Russia

Federal Law No. 152-FZ on Personal Data

Localized data storage, cross-border transfer registration

Brazil

LGPD – Lei Geral de Proteção de Dados

User rights, DPO, legal basis, access and correction

India

DPDP Act 2023 (once enforced)

Consent-based processing, purpose limitation, data fiduciary obligations, grievance redressal

USA (Federal COPPA)

Children’s Online Privacy Protection Act

Parental consent for users under 13, verifiable mechanisms, data minimization

We maintain internal checklists and compliance mappings to ensure we meet country-specific legal requirements when processing personal data of residents from these jurisdictions.

 

🔁 11.3 Conflict of Laws and Cross-Border Resolutions

In the case of a legal conflict between the laws of different jurisdictions:

• The law of the user’s place of residence will prevail where mandatory by that country’s regulation.
   

• Otherwise, the laws of India will govern, with resolution sought through Indian legal mechanisms.
   

For European users protected under GDPR, ADMERE recognizes EU supervisory authorities as the primary point of escalation.

 

🌍 11.4 Localization & Sovereignty Requirements

• ADMERE hosts user data on cloud infrastructure providers such as AWS and Firebase, which maintain data centers in regions like India, Singapore, the EU, and the U.S.
   

• Wherever required by law (e.g., Russia, India, China), we localize and process user data within the national territory using geo-fencing, encrypted mirroring, or regional server deployment.
   

 

🏛️ 11.5 Dispute Resolution Mechanisms

If a user or authority raises a legal complaint:

1. First Level – Internal review and resolution by ADMERE’s Grievance Officer or Data Protection Officer within 15 working days.
    

2. Second Level – Mediation (for contractual issues) or regulatory reporting (for privacy violations).
    

3. Third Level – Court of law (Dhanbad, Jharkhand, India) for unresolved matters.
    

Note: For GDPR-governed users, the right to escalate to an EU Data Protection Authority remains unaffected.

 

📝 11.6 Language & Interpretation Clause

In case this Privacy Policy is translated into other languages, the English version shall prevail in matters of legal interpretation and enforceability unless specified otherwise by local law.

12. CONTACT US & REDRESSAL DETAILS

Last Updated: [Insert final publishing date]

This section outlines how users can get in touch with ADMERE regarding privacy concerns, grievances, regulatory issues, or any questions about the use of their personal data.

ADMERE is committed to transparency, user rights, and open communication. We maintain dedicated personnel, escalation procedures, and contact channels to ensure that your data concerns are addressed fairly, efficiently, and in compliance with global regulations.

 

📩 12.1 General Contact for Privacy Inquiries

For general queries regarding this Privacy Policy, data practices, or personal data access:

Email: privacy@admere.in
Subject Line: Privacy Policy Query – [Your Name]
Postal Address:

Aanand Growth 7 Private Limited
Attn: Privacy Compliance
ADMERE Platform
Kusum Vihar, Dhanbad, Jharkhand – 826005, India

 

👤 12.2 Data Protection Officer (DPO)

ADMERE has appointed a Data Protection Officer (DPO) in accordance with global privacy laws such as the GDPR, CCPA, and the upcoming DPDP Act of India. The DPO is responsible for:

• Monitoring ADMERE’s compliance with data protection laws
   

• Serving as a point of contact for users and regulatory authorities
   

• Reviewing privacy impact assessments and new feature risk mapping
   

• Handling cross-border data requests, breach responses, and user rights execution
   

Contact DPO at:
📧 Email: privacy@admere.in (Attn: Data Protection Officer)
🕒 Response Time: Within 7–10 business days for routine matters; within 72 hours for urgent or breach-related queries

 

📛 12.3 Grievance Officer (Under Indian IT Act)

Pursuant to the Information Technology Act, 2000 and the Intermediary Guidelines and Digital Media Ethics Code Rules, 2021, we have appointed a Grievance Officer to redress user complaints related to:

• Content moderation
   

• Platform abuse or policy violation
   

• AI-scoring or bias complaints
   

• Account misuse or impersonation
   

• Violation of privacy or data misuse
   

• Payment, identity, or performance issues
   

Grievance Redressal Window: Complaints must be acknowledged within 24 hours and resolved within 15 days, as per Indian law.

Grievance Officer Details:
👤 Name: [To be updated before app launch]
📍 Address: Aanand Growth 7 Private Limited, Dhanbad, Jharkhand
📧 Email: grievance@admere.in
📞 Phone: [To be published in the app and website footer upon launch]

 

🌍 12.4 Supervisory Authority Escalation (International Users)

Depending on your jurisdiction, you have the right to escalate unresolved concerns to a Supervisory Authority or Data Protection Authority (DPA) in your region:

• European Union: Data Protection Authority in your member state (EU List of DPAs)
   

• United Kingdom: Information Commissioner’s Office (ICO)
   

• California, USA: California Privacy Protection Agency (CPPA)
   

• Russia: Federal Service for Supervision of Communications (Roskomnadzor)
   

• India (Post-DPDP Act): Data Protection Board of India
   

You may also notify us if you'd like to be guided in filing such complaints with your local authority.

 

🛡️ 12.5 Transparency Logs & Grievance Reporting Dashboard

ADMERE will maintain a public transparency log, detailing:

• Number of privacy complaints received
   

• Types of grievance categories (e.g., content, scoring, moderation)
   

• Resolution turnaround time and outcomes (aggregated)
   

In the future, a user grievance dashboard may be added within the app, enabling users to track the status of their complaints in real time, with ticket numbers, redressal timelines, and escalation pathways.

 

📜 12.6 Notices, Legal Summons, and Compliance Requests

All legal correspondence, including court summons, compliance notices, and takedown requests, must be served to our legal representative through:

Email: legal@admere.in
Registered Postal Address:

Legal Department – Aanand Growth 7 Private Limited
Kusum Vihar, Dhanbad, Jharkhand, India – 826005

We respond to lawful data requests in accordance with applicable law, after verification of identity and jurisdictional validity. ADMERE reserves the right to seek clarification or legal review before disclosure.